Refunds & Returns

Refunds & Returns Policy

At Clovana, your satisfaction is our highest priority. If you're not completely happy with your purchase, we're here to assist you. Please read through our refund and return policies below to ensure a smooth and easy process.

Returns

You have 30 days from the date of delivery to return your Philippians 4:13 Hoodie for a full refund or exchange.

To be eligible for a return:

  • The item must be in original condition and packaging.
  • It must be unused and free from any signs of wear, damage, or alteration.
  • A proof of purchase (order number or receipt) is required for all returns.

How to Initiate a Return

  1. Contact Us:
    Reach out to our customer service team at info@clovana.com with your order details to request a return authorization.

  2. Return Approval:
    Once approved, we'll send you instructions on how to return your product.

  3. Return Shipping Costs:
    Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a defective or damaged product.

Exchanges

If you'd like to exchange your Philippians 4:13 Hoodie, please follow the return process and specify that you’d like an exchange.

  • Exchanges are subject to product availability. If the requested size or style is unavailable, we will issue a refund instead.

Damaged or Defective Items

If your Philippians 4:13 Hoodie arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a replacement at no additional cost.

Non-Returnable Items

  • Gift cards and promotional items are not eligible for return or refund.

For any further assistance or questions, please contact us at info@clovana.com. We are committed to ensuring you have a smooth and satisfactory experience with Clovana.