Privacy Policy
Privacy Policy
At Clovana, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information:
When you place an order or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
Order Information:
We collect information related to your purchases, including order details and transaction history.
Website Usage Data:
We collect data about your interactions with our website, such as IP address, browser type, pages visited, and referring websites.
How We Use Your Information
Order Processing:
To process and fulfill your orders, including sending you order confirmations and updates.
Customer Support:
To respond to your inquiries and provide assistance with your orders.
Improvement of Services:
To enhance our website and services based on your feedback and usage patterns.
Marketing Communications:
To send you updates, promotional offers, and news about Clovana products (you can opt out at any time).
How We Protect Your Information
Data Security:
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers and encryption technologies.
Access Control:
Only authorized personnel who need access to your information to perform their duties are able to view it.
Sharing Your Information
Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist in operating our website, processing payments, and delivering orders. These providers are required to keep your information confidential and can only use it for the purpose of fulfilling our services.
Legal Requirements:
We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
Cookies and Tracking Technologies
Cookies:
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
Analytics:
We use analytics tools to gather information about website usage and performance to improve our website and services.
Your Rights
Access and Correction:
You have the right to access and correct your personal information. You can request updates to your information by contacting us at info@clovana.com.
Opt-Out:
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@clovana.com.
Thank you for trusting Clovana with your personal information. We are committed to providing you with a secure and transparent shopping experience.